CallCoach provides the answer to maximizing your phone leads and turning them from “opportunities” to customers. CallCoach was developed and realized by “auto industry experts” with trench-level experience and a “real-world” understanding of what your management team experiences day in and day out.

CallCoach provides your team with call monitoring services that measure the overall call experience and skill sets demonstrated by each member of your sales teams and front line operators. During the monitor process we analyze each call and identify what training needs exist with your sales teams and operators both individually and as a department. Each call monitored is measured against a set of customized standards to determine how to best maximize those calls and convert them into appointments based upon the unique needs of your business.

We provide you reports via e-mail or fax in an easy-to-read graphic outline that pinpoints areas for needed improvement. These performance feedback reports serve as the blueprint to your team’s improved performance. It is through this type of targeted feedback that sales organizations can focus their training and development efforts to individual’s specific needs, thus accelerating the rate at which they reach their performance peak.

But at CallCoach we don’t believe that skill improvement and development should come at the expense of a sale, so CallCoach also serves as your safety net during periods of skill development by providing available “real-time” customer recovery to all of its clients. We’ll send your management team notification of a “mis-handled” call on a timely basis to ensure your chance to “recover” that customer providing you some added insurance to your efforts in improving your sales.

Finally, as a division of PCS-Global, a leading consulting firm that specializes in performance management, our sales consultants at CallCoach are available to provide targeted training and coaching to your sales personnel when required to assist in the improvement effort. Our team of professionals having been in the sales trenches can offer expert advise, modeling and coaching on how to improve their phone handling skills to ensure a better call-to-appointment ratio.

The CallCoach program is offered within three basic packages, and is designed to become a turn-key sales performance and leads management solution whose conception was rooted in our belief that “technology is worthless, use gives it value.”

Please contact our sales department if you have any questions: sales@callcoach.us

We look forward to serving you!