Record inbound sales calls by using a call recording tool that provides the dealership with toll free numbers to placed in varying advertising sources to be used for coaching and measurement.
CallCoach
Our Coaches analyze individual recorded calls for each call handler, then critique them and send them to the call handler, as well as management for immediate improvement opportunities.
Monitor Calls
We will remotely listen to your Sales or Service calls. Calls will be scored and summarized monthly with reports submitted to management and call handlers.
telePuLsE
Text summary transcriptions of time-sensitive issues directed to managers on every customer interaction on recorded lines. Comprehensive e-reports are waiting for you when you come in each morning – a prescription of what to do next - in key areas such as Customer Relations, Customer Recovery, Sales, Service, Marketing.
Individual Coaching
Our industry expert Coaches will schedule private sessions recorded over the phone for one-on-one coaching sessions with each call handler or targeted call handlers.
When Talk Ain't Cheap Phone Skills - On Site Training
Learn the CALLCOACH Seven Successful Sequential Steps of time-tested phone handling skills that dramatically increase customer satisfaction through teaching best practices for increased ratios in setting appointments, shows, purchases, and follow up.
Save-A-Deal Remote BDC
Save-A-DealTM follows-up on phone-ups where your sales person or call handler has failed to set an appointment. We will recapture the lost revenue for you dealership through setting appointments that show. We’ll follow up on no-shows as well.
RLM - Remote Leads Management
For dealerships not wanting the investment of a BDC but who realize the benefits, RLM will take some or all of your Internet and/or Phone Leads - remote. Whether fulltime, evenings, weekends, overflow or “in a pinch”- RLM takes your leads seamlessly as your Customer Care Dept
On Site BDC/RMC
PCS-Global will provide Account Management to oversee and direct the refinement or development of your RMC (Relationship Management Center) installation. This will include personnel recruiting, screening, interviewing, hiring and training with our customized best-in-class processes.
