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Are you missing valuable opportunities over the phone?
- Are you too busy to find out? -
How are your representatives handling your incoming calls?
- Are you too busy to find out? -
Are your marketing dollars being spent wisely?
- Are you too busy to find out?
What if you could get all these questions answered in one simple step (report) and not have to take the time to do it yourself?
PCS-Global is proud to offer telePuLsE
telePuLsE is a program designed to:
- Review every single customer interaction coming in on your toll-free lines
- Summarize pertinent information from those calls
- Deliver time-sensitive issues directly to you & your managers – waiting for you when you come in each morning
- Be more that a transcription of the call, it’s a prescription of what to do next!
- Provide organized spreadsheets - allowing you to immediately pinpoint business improvement in key areas such as
- Customer Relations
- Customer Recovery
- Sales
- Service
- Marketing
- Know exactly how your calls are being handled as evaluated by a LIVE call monitor
- Know the content of all your calls at a glance within 12 to 24 hours of being made
- Be able to perform Customer Recovery efforts within 12 to 24 hours of a mishandled call (or authorize our specialists to handle it real time via the “Save-A-Deal” option)
- Have current reports on-hand for each morning’s Sales &/or Service meetings Confirm Appointments
- Monitor your Marketing efforts as they pertain to these In-Bound Calls
The basic subscription includes the Review, Summarization & Report of all your recorded In-bound calls, delivered to you before the opening of your next day. This report consists of the date, time, ad source, caller’s phone number, name and address (if available), name of call handler & a text summary of each call; all this available for as low as $1.89 /call. Further, your report information is customizable to meet your needs.
- For a more detailed and personalized report that offers insight into the caller’s tone & attitude, ask about our Mood Ring option
- For assistance with speedy Customer Recovery, ask about our Save-A-Deal featur
Investment Options
Standard Subscription
$390 / mo. subscription yields up to 200 calls reviewed with daily reports forwarded
$1.89 / call > 200
Mood Ring option provides the added details of the caller’s tone &/or attitude along with the following ALERT notifications (11¢ additional / all calls)
Red/911 Alert = Customer Recovery contact strongly recommended
Amber /411 Alert = Deserves Management Attention (via Caller or Handler)
Blue/S.A.D. = Potential Save-A-Deal (Your staff our ours should contact caller to attempt to set an appointment
Save-A-Deal option provides the above S.A.D. feature with a PCS-Global specialist handling the Customer Recovery contacts. With telePuLsE, we wave the standard $19.75 per call fee & only charge $69.75 if the prospect shows up at your dealership
