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PCS-Global is an auto industry focused, human engineering corporation, specializing in:
  • telephone and internet leads management
  • enhancing & installing Business Development or Relationship Management Centers
  • outsourcing customer relationship management
  • teambuilding, training and coaching sales and management personel
  • call tracking/recording
  • Remote Leads Management (RLM)
Our business development process or "V-Track" approach, moves an organization through the improvement initiatives by aligning the leadership team while facilitating the strategic sales and business improvement process throughout all levels within an organization.

Our goal is to translate strategy and vision into bottom line profits through a team thinking process. We design and deliver developmental experiences that support the company's strategic initiatives with the understanding that all improvement requires fundamental changes in the way individuals see and approach their daily work. We efficiently facilitate organizations through this change with minimum casualties and lost productivity while simultaneously enhancing customer and employee retention and moving the business toward achieving more significant profit margins.

We offer a full range of business and personal development activities in a variety of forums, including on-site consultations and training sessions, to self-paced webinars, to off-site facilitation. Our corporate office is located at 141 North Center Street, Suite 202, Northville, MI 48167 (888-481-8771).

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